Mechanisms for complaint resolution

ASA International developed/adopted self-tailored workers protection principle under the model principles of SMART CAMPAIGN to protect the workers’ right. The organization will have in place timely and responsive mechanisms for complaints and problem resolution for their workers and will use these mechanisms both to resolve individual problems and to improve their productivity.


Any Complain?

For any kind of complain or suggestions, please feel free to contact us

I started planting hair and doing makeup at home as a hobby, but I decided to turn it into business in late 2013, as number of my customer kept growing
I’ve bought some working gear for my Saloon, rented a room for it and bought cosmetics and dreadlocks”, she says ‘my life has improved and my children are pursuing their studies well, all this is due to the loan that I have being receives from ASAMTL via Dhamira group. Through ASA my dream comes true being an entrepreneur was my long-term dream
I passes through diferrent loan cycle under ASA Microfinance Tanzania Ltd (ASAMTL), Mwananyamala 01 Branch where I currently under third cycle loan of Principal amont 800,000/=.

Sharifa Amri Katumali
Mwananyamala Branch 1, Dar es salaam